eMarketer’s recent report on the use of online video by the consumer packaged goods sector has uncovered some interesting results, such as the numbers showing that people are expecting to be entertained by companies as much as they are expecting to be marketed to. 

Across nearly all of the categories, entertainment rated as high as marketing (see above). Solving problems and offering incentives to buy were the highest rating expectations, on average.

The survey, conducted among nearly 600 US new media users, demonstrates the strength of online video and shows how consumers’ perceptions of marketing and advertising are changing, as the line between content and promotion becomes increasingly blurred.

“Digital video content, whether delivered through a computer, mobile phone, handheld device or TV monitor, has the potential to ignite two-way conversations between consumers and brands,” said Tobi Elkin, author of the report.

According to an eMarketer summary of the report: “Putting a hard number on the dollars spent by consumer packaged goods marketers on online video content is difficult, as outlays are not included in measures of paid advertising spending. Assessing its effectiveness is likewise a problem for marketers. The same metrics issues that bedevil marketers trying to assess the effect of online advertising on their brands also plague the ability to evaluate the performance of video content.”

Ray Welling, Content Guy, Zazoo

A recent article in MarketingProfs has some insightful comments about what sort of content you should put on our website to engage people and get them to keep coming back to your site.

Bob Knorpp, president of the advertising, marketing and social networking consultancy Cool Beans, makes the point that your website should be about the future, not the past. He says, “I could have easily filled my website with descriptions and photos of my past projects. But I hated that option,” because perusing a list of past accomplishments at a website is like “reading a history book and calling it cutting-edge thinking.”

He creates weekly podcasts and video clips related to the podcasts, tweets about site updates, and has a Facebook and Wikipedia page. Although the amount of effort sounds exhausting, he says it helps his business in three ways:

1. It establishes him as an experts
2. It provides context for clients.
3. It makes him better at his job.

“Having your customers engage with a growing body of content is one of the surest ways to raise the perception that you are expert in your given field, and create a path toward ongoing loyalty and advocacy with your brand,” Bob says.

Shameless plug: If you want to emulate those efforts but don’t have the time/internal resources, Zazoo can help you create relevant, up-to-date, optimised content.

Ray Welling, Content Guy, Zazoo

I sympathise with the traditional press, I really do. They are expending an enormous amount of effort trying to come up with ways of salvaging their infrastructure investments in printing presses, paper and distribution networks. Their latest tactic is jumping on the Apple iPad bandwagon, claiming that all-singing, all-dancing multimedia versions of newspapers and magazines (think Minority Report) will lead to a resurgence of traditional media publishing companies. But, as Robert Niles points out on the Online Journalism Review, the iPad will help newspapers and magazines in the short run, but will not save them in the end.

“I know that many news managers desperately want some technological innovation to come along that will turn back time and make people fall in love with printed content again. But paid circulation and readership were falling at most U.S. newspapers long before the World Wide Web made it easier for people dissatisfied with their local newspapers to find many more alternatives. The problem isn’t the Web - it’s that people have been rejecting and, in increasing numbers, continue to reject paying for the content offered by newspapers’ newsrooms, in any medium,” he writes.

He says the only ways that a new publishing platform will increase revenue for a publisher are if it: 1) replaces a previous platform; 2) expands availability of its content, allowing entry into a new customer market; or 3) provides a more suitable medium for its content, increasing desirability and demand.

“The iPad, and eReaders in general, don’t replace any other publisher platforms; they merely provide an additional option. Nor do these readers significantly expand the availability of content beyond that already established by the Internet and smart phones,” Niles writes.

“Someone will devise content that’s perfect for the iPad. It will likely take advantage of the device’s larger screen and portability and involve individual customization. (It’ll likely do much more, too.)

“But after a decade and a half of online production, most newsrooms haven’t substantially changed their print-focused production process. It’s hard for me to imagine that the iPad coming along will now force that change, when Web browsers and smart phones didn’t in the past.

“No, newsrooms that are suffering in the market need to quit looking for new revenue models and quit longing for new delivery platforms. Instead, they should focus on one thing… If you aren’t connecting with an audience and customers, you need to improve your content so that you do.”

He concludes: “Neither iPads, nor paywalls, nor government subsidies will long save a publication that too few care to read. Is your news business in trouble? Quit longing for saviors, and start producing better content.”

I am a digital immigrant who still loves to hold a newspaper in his hand, but I am also the parent of digital natives who would not pay for a newspaper if, well, if you paid them. We are in a transition period, and I sadly acknowledge that I am a member of the last generation that will regularly read newspapers. iPad or no iPad, the traditional media need to admit that they have to change their fundamental business model if they are to exist in any recognisable form in the coming decades.