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Corporate blogs leading the way Wednesday, February 4th, 2009

Online Media Daily has reported on a recent HubSpot survey which highlights the importance of a good blog to a company:

“Compared with the rise of newer marketing tools such as Facebook and Twitter, the corporate blog may seem a bit stodgy. But a new study finds blogging to the most important lead-generation source among social media options, followed by StumbleUpon, YouTube, Facebook, De.lic.ious and Digg.

“Of the 167 executives and business owners surveyed by Internet marketing firm HubSpot, three-quarters of those that have tried blogging said their company blogs were “useful,” “important,” or “critical” to their business. Nearly half the companies have a blog, and three-quarters publish content at least weekly.”

Read the rest here.


It all starts - or stops - at the top Tuesday, January 6th, 2009

I’ve come across an interesting blog-versation about CEOs who just don’t ‘get it’ when it comes to digital marketing. Mayra Ruiz started the conversation on her Marketing Misfit blog when she asked for some advice about how to deal with a client who wants to turn his website back into a brochureware site, supported by offline-only marketing, because his company’s sales are down and he believes his website isn’t helping. As Mayra explains, the sales problem could have something to do with a change in his sales team. Anyway, she asked for advice via her blog and Twitter, and she’s received plenty of good advice about convincing a CEO to stick with digital. Here are some highlights:

Kari Rippetoe at the Caffeinated Blog writes: “It seems to me that the CEO has the mindset that his product in all its feature-laden glory should be valuable enough for his visitors.  Now, I haven’t seen the website myself, so I don’t know how the product is described; but none of his prospective customers are going to care enough about his product to visit the site more than a couple of times…. Why doesn’t the CEO want his website to be one of those go-to places for research and data related to his product?  Why doesn’t he want his company to be an authority in its industry?  They have an incredible opportunity to build trust and authority around their product through content - they just have to create an effective content marketing strategy and stick with it…. Prospects have to go through the research phase of the buying funnel - they’re looking for the what, when, where, why, and how and gathering as much information as they can (all that “extra stuff”) in order to draw up a well-researched short-list of options…. Prospects expect a website … Offline marketing efforts won’t be nearly as effective on their own without a tandem online strategy to help keep your sales leads warm.  Kill your website, and I guarantee you’ll be killing your new business.”

Jonathon Betts at the Bettsonian Blog writes: “For a company that is marketing software it would seem a tragedy to discard the opportunity offered by web 2.0 tools. They could be used to support a company’s positioning as dynamic, innovative, tech-savvy and responsive…. This also demonstrates the importance of being able to demonstrate return on investment…. Does the CEO really understand what web 2.0 is really about? …the social media “market” has been characterised by hype and fragmentation. This doesn’t present a clear picture to your average business person. A ‘3 minute guide to social media’ to give non-marketing execs a snapshot of what’s going on would be worthwhile….Implement new channels incrementally rather than going for a big bang/all-or-nothing approach. Starting with a blog requires little or no cash outlay. The results from this will then support further investment decisions.”

My own 2 cents: take a look at the company’s marketing strategy and provide simple illustrations as to how a digital strategy can help achieve marketing/sales goals. If the CEO can’t articulate the marketing strategy, then heaven help the business.


More 2009 predictions Monday, December 29th, 2008

Here are some more predictions posted about online growth/trends for next year. Social media manager Roger Harris predicts that Twitter will go through consolidation and integration phases in 2009 (BTW, I found this link via a Twitter connection), use of viral video will increase, and social media will be used internally by large companies for ‘management efficiency gains’.

Meanwhile, BusinessWeek says that accountability and compelling user experiences are two reasons why online advertising will be the only sector of the advertising industry to experience growth next year (albeit only 6-10% growth, less than half of pre-GFC predictions).

The power of word of mouth marketing is another reason why online will be the shining spot in a dark year. Jeffrey Rayport writes that, “It’s not that online advertising will supplant traditional media. It won’t. But a new and different ad equilibrium will emerge from the coming economic recovery - and it will represent a radical shift from anything we’ve known before. “


Sacrificed on the altar of the market Thursday, November 13th, 2008

Like a Molotov cocktail hurled into a crowd, Publishing 2.0 blogger Scott Karp has ignited the already heated debate about the future of journalism and publishing with his most recent post, entitled “The market and the internet don’t care if you make money”.

He’s pinched the title from Seth Godin, the marketing pundit who is peddling his latest book Tribes, but Karp takes the idea and runs with it in a long screed about how the Internet has broken the newspaper industry’s business model, a topic about which plenty of people including myself have written about ad nauseum. But Karp offers a detailed and particularly articulate discussion of this issue, writing that “Nobody has the right to a business model - Ask not what the market can do for you, but what you can do for the market.”

As usual with this sort of thing, the comments are as entertaining and thought-provoking as the blog post, and as a former journalist I can relate to the responses from people in the traditional media. The words of Thomas Jefferson, author of the American Declaration of Independence, still echo in my ears as one of the main reasons I got into the media business: “Given a choice between a government without newspapers and newspapers without government, I would not hesitate to choose the latter.” The media have an important role in informing society and keeping governments honest. But while Jefferson specifically mentioned newspapers, if he was here today I think he would understand and approve of the Internet and blogging. It is the same principle he was talking about back in the 18th century - free speech. Whether it’s Rupert Murdoch or Ariana Huffington or Joe Bloggs exercising that right doesn’t matter.

At the end of the day, say what we will, the market doesn’t care about ‘quality’ journalism and comprehensive local news coverage. We collectively need to find a model that works in this new and changing environment. I agree with Karp that a future business model lies in the power of networks, not the power of monopolies.


Not the death of blogging, but a new phase Monday, November 10th, 2008

Some of the earliest proponents of blogging are moving on to other things. The Economist reports that the founder of Weblogs, Inc., one of the first blogging networks, has announced that he is giving up on blogging and going back to email to distribute his opinions. Meanwhile, the founder of Blogger, arguably the biggest blogging tool, which was bought by Google, now runs Twitter, the mobile-phone-based micro-blogging network with a 140-character limit on messages, and he says Twitter is the future.

But as the Economist report points out, “Blogging has entered the mainstream, which—as with every new medium in history—looks to its pioneers suspiciously like death. To the earliest practitioners, over a decade ago, blogging was the regular posting of text updates, and later photos and videos, about themselves and their thoughts to a few friends and family members. Today lots of internet users do this, only they may not think of it as blogging. Instead, they update their profile pages on Facebook, MySpace or other social networks….traditional blog pages tend increasingly to belong to conventional media organisations. Nearly every newspaper, radio and television channel now runs blogs and updates them faster than any individual blogger ever could.

“….Simultaneously, companies far outside the media industry have embraced blogging as just another business tool. They are using blogs both to get corporate messages to the public and as an internal medium for staff. Companies like Six Apart, which provides Movable Type, TypePad and other blogging tools, see firms as their most promising market.

“Gone, in other words, is any sense that blogging as a technology is revolutionary, subversive or otherwise exalted, and this upsets some of its pioneers. Confirmed, however, is the idea that blogging is useful and versatile. In essence, it is a straightforward content-management system that posts updates in reverse-chronological order and allows comments and other social interactions. Viewed as such, blogging may “die” in much the same way that personal-digital assistants (PDAs) have died. A decade ago, PDAs were the preserve of digerati who liked using electronic address books and calendars. Now they are gone, but they are also ubiquitous, as features of almost every mobile phone.”

In other words, blogging is now acceptable and understood widely enough to be embraced by traditional companies. Roll on the revolution!


Collaboration is the future Monday, November 3rd, 2008

Vin Crosbie has dug up some interesting history in a recent piece for ClickZ. He writes about how, 13 years ago, major media groups in the US attempted to get together and aggregate their stories into a (then huge) news search engine, so that people would come to one spot to look for news.

The consortium, called the New Century Nework (NCN), also planned to create a classified advertising search engine that would draw its content from all those dailies. And it planned to create a single advertising system that would allow advertisers to place banner ads to across any geographic or demographic strata of those newspapers’ Web sites.

As Crosbie writes, “Unfortunately, the nine major newspaper companies were more used to competing against each other than cooperating. With some exceptions, they didn’t loan their best new media personnel to this cooperative effort. They weren’t able to agree upon a CEO from among their own companies for the consortium, ultimately having to go outside and pick an executive without any background in either newspapers or online. Then, when the consortium began launching its services and earning some money, the companies argued with each about who should get what share, despite previous agreements about that. All the while, each of the companies was progressing with its own new media plan that would each compete with their cooperative effort.

So what happened? Within months of launching its first services, the NCN imploded. Within months, Google was started, and it soon launched Google News, which aggregates news stories from all over the world. Meanwhile, the local classifieds service Craigslist grew virally to the point where it now offers free classified advertising for tens of millions of users around the world.

As Crosbie writes, “Nothing today is causing more destruction in the media industries than the companies within each of its sectors failing to cooperate fully with each other. You don’t get to build the world of the future by competing tooth and nail.”

The community-based nature of the Internet and its agnostic approach to information mean that if you want to get ahead, you have to get along.


Blog conversation beats social networks Wednesday, October 29th, 2008

BuzzLogic’s Harnessing the Power of Blogs survey, released this week, shows that blogs can have more impact on purchase decisions than social networks, because they create a conversation and trusted resource.

The social media analysis company and ad network engaged JupiterResearch to conduct the study with more than 2,000 US online consumers in order to uncover changing behavior around blog discovery and consumption, how blogs factor into consumer purchase decisions and the nature of blog influence on buying behavior.

According to BuzzLogic: “The results suggest frequent blog readers (defined as consumers who read blogs more than once per month) use blogs as the top online navigation tool to discover other blog content, ranking higher than general Web search or blog search. Demonstrating a 300 percent growth in monthly blog readership over the past four years, the study also confirmed blog readers are strongly influenced by blog content when it comes to purchase decisions across a number of categories, and that blogs play a key role in ushering readers to the point of an actual purchase.”

Go here to see what the media and the blogosphere are saying about this study.


Get a clue - now in PowerPoint format Tuesday, October 28th, 2008

Quotes from it are plastered all over our site - it’s The Cluetrain Manifesto, the revolutionary (this word is vastly over-used, but appropriate in this case) tome about how the new media have changed the way companies do business. Now, for those of you who are too busy to pick up a book and are chained to your computer, Australian blogger Michael Specht has summarised the books 95 theses in an online PowerPoint presentation. Go and save this in your favourites! Good on you, Michael.


‘Engaged’ video viewers open to brand messages Friday, October 24th, 2008

Forrester Consulting’s online video engagement report , conducted for online video company Veoh, reveals that while some online video viewers still only “snack” on short clips, there is a growing audience of “young, influential, engaged viewers who watch a great deal of long-form online video and pay attention to the brand messages delivered to them in online video environments.”

As Veoh reports: “The study found that Engaged Viewers (viewers who watch more than an hour of online video a week) make up nearly 40% of all online video viewers and watch nearly 75% of all online video. Of these Engaged Viewers, those who spend the most time consuming and sharing long-form content:

  • Are more likely to watch videos all the way through
  • Pay more attention to online video more than they do TV
  • Interact with and rate the videos they watch more frequently
  • Are twice as likely to recall in-video ads and post-rolls than non-Engaged Viewers
  • Agree more readily that advertising is fair and helps pay for their free experience
  • Consider banner ads and ads that come in between videos (mid-rolls) most effective”

The takeaway? Veoh concludes that, “As online video viewing matures, advertisers can take advantage of the unique opportunity to reach valuable Engaged Viewers by starting with the following:

  1. Think Advertainment, not Advertisement. Engaged video viewers are more open to enjoying the advertising they watch giving marketers an opportunity to create ads that are as entertaining as the video clips they are paired with. Make the advertising a part of this engaging environment by telling compelling stories rather than consistently repeating the same 30-second spot.
  2. Active mindset = greater action…. Consider having multiple creative units depending on the mindset and propensity to engage with the medium.
  3. Think about all the ad units on the page as a team. All viewers feel advertising can be annoying. But none of them said it had to be annoying. Engaged viewers respond to ad formats that don’t intrude unfairly. Their preference for banner ads supports this. But banner ads can be supported by a comprehensive ad experience that ties display ads, sponsorships, and in-video ads together into a coherent package.
  4. Target it and they will come. As more viewers spend more than an hour a week viewing online video, it’s time for advertisers and the sites that enable them to start matching ads to viewers more intelligently. The easiest place to do this is with long-form content, where the choice of programming - an episode of one’s favorite tv show - says more about a viewer than a short clip about a dog on a skateboard ever can.”

Digital transformation still slow Saturday, September 27th, 2008

Rebecca Lieb, writing on the ClickZ website, rightly observes that it’s high past time that the advertising and media industries fully embrace digital solutions. She writes, “It’s not just old-timers on the traditional agency side of the equation who are stubbornly resisting the shift to digital. It’s an issue across the media landscape. Their reluctance was perhaps somewhat understandable in the go-go ’90s and in the sober, austere, bleak era around 2002. But now?

“Still, I’m seeing traditional publishers cut back on digital endeavors (and digital staff) in a desperate and futile effort to sustain their flagging, dead-tree legacy brands. I’m seeing digital executives going to senior management with requests for back-end tools, such as content management systems and social media software, only to learn their corporate overlords have no idea what all that stuff is, much less what it’s actually used for or how it can benefit the business.

“And I’m seeing some of those print publications flatline. Friends who have been print journalists for decades are panicking in the face of cutbacks, early retirement, consolidation, and plain old extinction.

“But they’re not learning digital skills. A critic friend stays up nights over the fact his paper is due to shutter at month’s end. When I inquired about his online skills, he replied that even the most fundamental elements of a story, such as hyperlinks, were determined and executed by the online editor. He doesn’t know how to do any of that stuff.”

I’m happy to report that not everyone in the advertising and media industries in Australia over the age of 30 is a techno-Luddite. But a lot more needs to be done to encourage them to embrace digital formats and produce new ways of communicating ideas that capitalise on these new formats, rather than continuing to produce digital creations that are still rooted in traditional thinking.

Gen Y is not reading newspapers anymore. They’re watching TV without ads, via DVD or DVD recorders, They’re staying away from websites that throw pop-up ads at them. Those of us who grew up with traditional forms of communication are still in the majority - but we won’t be for that much longer. As Lieb says in the headline of her article, “Digital or die”.